![]() ![]() Certainly your first experience on the bus should not be met with confusion by the operator. This was not only frustrating by embarrassing as I was showing a new bus rider how to use the system. Again he was confused, so I surrendered yet again to the ignorance of the bus driver and tapped my card to pay a one way fare. I insisted I wanted a day pass and it required him to do something before I Tapped my card. He said if I had stored value just tap the card and the reader will deduct the fare. I said yes a day pass is $5.00 and I want to deduct it from my card. ![]() He gave me a questioned look and said it was $5.00. I boarded the 158 bus toward Chatsworth station and asked the driver if I could purchase a day pass using the stored value on my card. Yesterday I tried to do this one more time. However when I do start a journey using the bus I expect the same level of service to add my day pass to the TAP card. Most of the time my journey starts at a metro rail station where there are plenty of vending machines to quickly add a day pass to my TAP card using the stored value. I understand 2 is a small sample size to judge a system with over 4,400 bus/rail operators but as a customer it only takes 1 bad experience to get frustrated with the failing system. 2 drivers didn’t know how to add a day pass using the stored value on the TAP card or they said it couldn’t be done. I recently wrote about my experience trying to purchase a Day pass from a bus operator using the stored value on my TAP card, after all one of the reasons to go to a smart card system is to store money on it for ease of purchasing 1 trip fares or day/monthly passes. Bus driver implementation of the TAP program. Those major issues aside, I think Metro has a bigger problem on hand that they don’t talk about. Metro did provide some explanation and solutions to some of the issues, but certainly did not give anyone the impression TAP is going to get any better soon. Metro’s in-house news team The Source published a rebuttal with a memo from David Sutton, Deputy Executive Officer, TAP. CityWatch published a pretty accurate list of TAP issues that frustrate transit users on a daily basis. Metro has received a lot of attention lately because of the implementation of their TAP – Transit Access Pass fare collection system.
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